Effective Communication Skills for Managers - Birmingham - 12th June

Aim

To increase confidence and develop communication skills to:

• Create collaborative & professional working relationships

• Explore & work with resistance

• Negotiate outcomes

Learning Outcomes

Identify, discuss and observe an effective communication model & underpinning skills which supports managers to:

• Raise concerns with staff and colleagues (so that they are heard)

• Challenge others behaviours / Address performance issues

• Deliver significant information

Intended Audience

Specifically for line managers

Method of delivery

Interactive and classroom based, evidence base, model and principles for managing difficult interactions in the workplace together with a refresher of key communication skills to apply within the model.
Opportunity for discussion and application of the model related to specific workplace difficulties identified by the
delegates.

Contact Us

Email petctacademy@christie.nhs.uk or call 0161 918 2445